Privacy Policy
How Craigellachie Cars handles the information you share with us.
Thank you for visiting the Craigellachie Cars website, a UK-based service providing private hire, distillery tours and transfers across Speyside and Moray. This Privacy Policy explains how we handle your information, your rights regarding it, our use of cookies, and links to third-party websites.
Information we collect
We receive, collect and store the information you provide when you contact us or make a booking, through our website or by other means (phone, text, email, social media). This falls into two categories:
- Personal information you give us — such as your name, email address, phone number, booking details, journey details (pickup, destination, dates, times, passenger numbers), and any comments, feedback or recommendations you share. This is required so we can fulfil your booking.
- Website usage information — basic, non-personal analytics such as how you reached the site. This is only used to keep the site running and improve our service, and is not used to identify you.
All of the above is used solely to provide and improve our services. Once your booking is complete, booking information is kept only as long as needed for the service and for any legal or accounting requirements, then removed from our system.
Cookies
This website is a simple static site and does not use tracking or advertising cookies. We don't sell your data to anyone.
How we use your information
We use your information only to respond to your enquiry, provide a quote, arrange and carry out your booking, keep you updated about your trip, and keep the records we're legally required to keep. Our lawful bases are typically your consent and our legitimate interest in running the business and serving our customers.
Sharing your information
We don't share your details except where it's necessary to deliver your booking, or where we're required to by law. In the event of an official communication or investigation, information may be handed over to the relevant authorities. If we use third-party tools to run the business (for example an email provider), your information may be processed by them on our behalf.
Third-party links
Our website and the messages we send may contain links to third-party sites — for example distilleries, attractions or places to eat. As these are not under our control, we're not responsible for their practices, content, privacy policies or terms. Please read their own privacy policies and terms before using them.
Your rights
Under UK data protection law (UK GDPR) you can ask us to access, correct or delete the information we hold about you, or object to how we use it. Contact us using the details below. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk if you have concerns about how your data has been handled.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
Contact us
If you have any questions about this Privacy Policy or your information, contact us at craigcars08@gmail.com or 07960 567118. By using this website you agree to this policy.